Knowing what to say at work can make or break your success. Erin McGoff shares practical scripts and strategies to help you ...

Psyching yourself up for a difficult conversation can feel daunting, but transforming those difficult conversations into breakthrough conversations may not be as difficult as you might think. Most of ...

Conversations CEOs can’t avoid shape organizational trust and performance; learn four essential types to improve leadership ...

I was traveling in the days immediately following Oct. 7, 2023, and consequently had my TA teaching my doctoral research methods class that week. When I returned the following week, I started the ...

These individuals can turn any difficult conversation into a productive one. Most unlucky people have found themselves thrust into difficult conversations at some point in their lives. Whether it's a ...

Difficult discussions often bring tension and uncomfortable silences. People struggle to find the right words when emotions ...

It’s trickier than ever for teachers to manage class discussions of divisive topics—but it’s also crucial for students to learn and practice how to disagree respectfully, logically, and productively.

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Election results can bring up some pretty strong emotions. Whether you’re feeling high or low, a look at how to talk to those who don’t agree with you during these divisive times. Minnesota Public ...

Last fall, lying on my lumpy living room couch in Brooklyn, I did a quick Google search regarding something I've long been interested in learning: "Croatian teachers near me." While very few in-person ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

Student suspensions across the country. Police in riot gear called on to dozens of campuses. Presidents of top universities called into congressional hearings. Those were the top higher education ...